DHAM TRAVELS
BOOKING POLICY
Customer booking and confirmation rules
Important: This policy forms part of the Dham Travels booking terms. Any quotation or booking confirmation may contain trip-specific terms that prevail for that booking, subject to applicable law.
1. Booking Request
A request for quotation, telephone/WhatsApp discussion or website enquiry does not by itself guarantee a vehicle. A booking becomes confirmed only when Dham Travels communicates confirmation and receives the required advance, unless expressly waived in writing.
2. Information Required
The customer must provide accurate pickup location, destination(s), travel dates/times, number of passengers, luggage requirements, vehicle category and any material special requirements. The person booking is responsible for communicating relevant terms to accompanying passengers.
3. Vehicle Category
Bookings are normally for a vehicle category, not a guaranteed make/model/colour, unless specifically confirmed in writing. An equivalent or higher category may be substituted because of availability, breakdown or operational requirements.
4. Pilgrimage / Hill Travel
Temple opening, darshan, helicopter, ropeway, pony/palki, local-union taxi, trekking access, road opening and weather are not guaranteed by Dham Travels. Customers should verify registrations, permits or health requirements applicable to the pilgrimage.
5. Booking Acceptance
Dham Travels may decline a booking where the route is unlawful/unsafe, vehicle availability is insufficient, passenger count/luggage exceeds capacity, required information is withheld, or payment/verification conditions are not met.
6. Customer Acceptance
Payment of the advance, written confirmation, or commencement of the journey constitutes acceptance of the applicable quotation, booking policy, cancellation policy and Terms & Conditions.